To apply for a return, please visit our RETURN PORTAL, fill in your order number and e-mail address to receive further instructions.
You may return an item without any given reason, as long as:
- all original tags are attached;
- the item is in the state as bought - unworn, unwashed, unaltered, undamaged, etc (with the exception of trying on);
- you apply for a return within 14 days upon receipt.
Return costs are the responsibility of the customer, but for EU customers we offer affordable return labels to be purchased in the return portal; non-EU customers need to arrange their own return with a courier of choice.
NOTE: please don't send your order back to the shipping address as found on the box, as this is not the same as the return address. The correct return address will be provided once the return application is confirmed. Orders that are being returned to the shipping address will not be processed but returned to sender; any costs involved will be deducted from the refund.
Received a damaged item?
In the unlikely event of receiving a damaged item upon arrival, caused by a third party such as the shipping company*, or a production error**, please contact us as soon as possible, to apply for a full refund including return shipment, or exchange with full refund of return shipment.
*This only applies to damaged items without any noticeable damages to the packaging box. Damaged parcels should never be accepted without checking the contents first.
**Sometimes a production error can only be noticed after several days of use. In this case, you may contact BENZAK within 60 days upon receipt. BENZAK will reserve the right to examine the product and determine if the problem is indeed a production error or not.