Return policy

To apply for a return, please visit our RETURN PORTAL, fill in your order number and e-mail address to receive further instructions.

You may return an item without any given reason, as long as:

  • all original tags are attached;
  • the item is in the state as bought - unworn, unwashed, unaltered, undamaged, etc (with the exception of trying on);
  • you apply for a return within 14 days upon receipt.

    Please note that:

    • altered items, including hemmed jeans are not eligible for returns or exchanges;
    • BENZAK is not responsible for the shipping costs returning the item;
    • after the item is received it will be thoroughly inspected to check the condition - BENZAK will refund the total invoice amount if the condition matches the state as it was bought;
    • you should include the order # in the parcel for quickest processing;
    • any additional costs not stated on the invoice, such as import duties, will not be refunded;
    • the returned parcel should be marked as a 'RETURNED ITEM' in order to avoid custom fees or any other additional costs for BENZAK - in the case of custom fees or any other additional costs, BENZAK is reserved the right to deduct these costs from the refund.

      Return address

      Benzak Studio / RETURNS
      Buyspad 2
      1051 MB Amsterdam
      The Netherlands

      Received a damaged item?

      In the unlikely event of receiving a damaged item upon arrival, caused by a third party such as the shipping company*, or a production error**, please fill out the return form accordingly within 3 days after delivery, to apply for a full refund including return shipment, or exchange with full refund of return shipment.

      *This only applies to damaged items without any noticeable damages to the packaging box. Damaged parcels should never be accepted without checking the contents first.

      **Sometimes a production error can only be noticed after several days of use. In the unlikely event of this, you may contact BENZAK within 60 days upon receipt. BENZAK will reserve the right to examine the product and determine if the problem is indeed a production error or not.